Shipping policy

Processing Time
All orders are made to order and processed in the order received. Due to demand and production scheduling, please allow 2–3 weeks for order processing before shipment unless otherwise stated on the product listing.

Processing times do not include transit time and may be extended during product launches, sales, holidays, or periods of high order volume.

Shipping & Delivery
Once an order has shipped, a tracking number will be provided via email. Delivery dates provided by carriers are estimates only and are not guaranteed.

The Stitch Itch is not responsible for delays caused by USPS, UPS, FedEx, weather events, carrier disruptions, or other circumstances outside our control.

Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Orders returned due to an incorrect address may require additional postage for reshipment.

Order Changes & Cancellations
Because production begins shortly after an order is placed, orders may not be canceled once they have entered production or have been shipped.

Lost or Delayed Packages
If tracking shows a package is in transit or delayed, customers should allow additional time for carrier processing. Packages marked as delivered by the carrier will not be considered lost.

By completing a purchase, the customer acknowledges and agrees to the processing times, shipping terms, and policies listed above.